Professional Services

Through the ONE ECM Professional Services Organization (PSO), we offer consulting services to assist with all phases and activities comprising ECM project implementations. Our implementation approach integrates best practices in the areas of project management, quality assurance, and risk management to deliver solutions that create lasting value for client organizations.

At ONE ECM, we believe that our customers require exceptional solutions comprised of technology, training and consulting skills — all directed and organized to ensure that you succeed. We have developed a Methodology for The Implementation & Deployment of Accelerated Solutions to ensure that we can deliver this.

Our methodology is based upon our experience of several hundred projects delivered, and provides a structured framework for our projects, resulting in quick implementation times and the rapid realization of business benefits.

The methodology has been developed by and for ONE ECM Professional Services to provide a structured framework for the delivery of all projects to ensure high quality, reliable solutions. It incorporates best practice for project delivery derived from the experiences and knowledge gained from implementing solutions for our clients around the globe.

Methodology - Benefits

The methodology defines the core processes considered ‘best practice’ together with a range of documents, tools and examples to assist our project managers and consultants in the daily execution of good project practice across all phases of the project lifecycle.

By providing consistent templates for project management, communication and reporting tasks, the project process inherently gains quality and is clearly documented. This ensures clarity across the project team (Open Text, the customer and any partners) with regard to responsibilities, issues, specifications and deliverables.

The processes benefit from continual improvement that means customers gain access to our global pool of knowledge regarding the products, technical environments, specific applications and consulting techniques.

Use of the methodology ensures the success of our projects by ensuring :
  • an appropriate solution, addressing priority needs within budget constraints
  • iterative implementation of the solution (functionality and/or modules)
  • performance and scalability of the solution in the clients environment
  • successful take-up of the solution by the users
  • full documentation, as the base for future system evolution

ONE ECM PSO will follow a consultative approach during the course of the entire implementation to facilitate knowledge transfer to your staff. ONE ECM PSO’s objective during the implementation will be to ensure transfer of necessary knowledge of the Enterprise Solution, such that the in-house team can effectively manage the transition and subsequently maintain the system with support from PSO.

Backfilling Scanning Services

Moving to a paperless office can be quite a challenge when you have accumulated years of paper documents. Our “Backlog scanning” services will help you catch up by scanning and organizing your documents in your office.

ONE ECM provides a full range of scanning services for all sizes of documents:

  • Accounting Documents
  • Medical Documents
  • Any Paper Records
  • Engineering and Architectural Drawings
  • Microfilm, Microfiche, and Aperture Cards

Our scanning bureau provides a full scanning service employing the most up to date scanners and scanning software to deal with a range of document and data types.

High speed production scanners provide fast, accurate, large volume backlog scanning capability at the most competitive prices. Specialist scanners can accommodate documents up to A0 size, such as engineering plans or architects drawings; conversion of microfilm, fiche and roll film to more accessible scanned images and books or bound documents.

Scanning software capabilities allow the extraction of data from the documents and scanned images to identify and automatically index by barcode number or to process forms and invoices. Scanned files can be output as, or converted to, “searchable” PDF files.

ONE ECM Scheduled Course

ONE ECM offers a wide range of scheduled courses. These are prepared and tested in advance and are targeted at the needs of users, administrators and developers across the spectrum of solutions provided by ONE ECM.

The ONE ECM Education Account Manager (EAM) will discuss your requirements and recommend appropriate courses for the different team members involved in managing, developing, supporting and using the ECM application.

Large Format

These documents are typically larger than 11”x17” and include engineering and architectural drawings. Full color, grayscale or black and white images can be scanned. Images can be up to 54 inches wide on media up to 56 inches wide and 1/2 inch thick. Images and media can be of any length, as the scanner is continuous feed.

Small Format

These documents are typically letter (8.5”x11”) and legal (8.5”x14”) paper and either simplex (printed on one side of the paper) or duplex (printed on both sides of the paper). ONE ECM scans documents from A8 (2.1”x2.9”) to A3 (11.7”x17.0”) and black and white, grayscale and color scans are available. Document preparation includes removing staples, stick-notes, etc. and may be done by ONE ECM or the client.

Microfiche, Microfilm, Aperture Card

Com, Step & Repeat and Jacketed Microfiche produced at various reductions are scanned. Roll Microfilm is scanned either with or without cartridges.

Seismic Data Scanning

At ONE ECM, our representative client list speaks volumes as to our quality, expertise, and service in the area of seismic data scanning. From some of the largest oil companies in the world to small regional drillers, our clients have entrusted us for years with their most sensitive data and have grown to expect in return the best possible quality of product and personal attention to detail.

Some Examples of Seismic DataSeismic Sections

  • Line Maps
  • Area Maps
  • Well Logs
  • Support Data
  • Observer's Reports
  • Operator's Reports
  • Survey Data

Like most of our clients, you have state of the art new data and seismic technology. Additionally, you likely have an abundance of older data on paper (mylar, etc.) which was created before newer technology had been developed.

Our Seismic Data Scanning team at ONE ECM utilizes state of the art scanning hardware and software while incorporating the best possible quality control process. This allows us to convert your paper data into clear digital form for easy accessibility on your PC or network.

At ONE ECM, scanning is our business and we have solutions for jobs of all sizes. We scan wide format documents with images up to 54 inches wide on media up to 56 inches wide and any length. We scan small format documents that are 12” x 18” or smaller, typically letter / legal. We are also proficient in scanning microfilm and microfiche.

Images can be scanned in black & white (2 colors, bitonal), grayscale or color. PDF and TIF are the most common formats. JPG and other formats are available.

Scanning Related Services

Our team at ONE ECM can offer a variety of solutions depending on your needs.


Created to your specifications and industry standards.


We will scan your seismic data to high-quality raster images in TIF format and then convert them to high-quality SEG-Y files in SGY format. Location coordinates as well as seismic line numbers are used to index the files. Both TIF and SGY files will be stored (on line or near line) for viewing via the Internet.

One Seismic Line in One PDF

Seismic support data such as Observer’s Reports and Maps may include letter/legal and wide format documents on paper, mylar and microfiche. We have a variety of scanning equipment and can scan all the seismic support data for one seismic line and put that in one PDF. Also, these PDFs are indexed to TIF and SGY files and are available for viewing via the Internet.

Document Destruction

After your documents have been scanned and you have received and approved the digital images, you may provide written authorization to ONE ECM to have your documents destroyed. You will receive a Certificate of Destruction showing what was destroyed and when.

From Scanning to Viewing

We can provide everything you need to complete your scanning project.

Support Services

With dedicated Customer Support specialists you can be assured that ONE ECM takes our commitment to our customers as paramount. ONE ECM Customer Support offers experienced technical support for the operation of the IM & ECM solutions. This guarantees system availability and dependability, optimizes the return on your investment in technology, and ensures that you achieve your project goals.

Program Description
  • Subscribers may contact the regional Support Center during standard working hours by phone, email, and fax or via our Web-based Customer Support site.
  • ONE ECM Resources – All support queries are responded to by a team of experienced dedicated Customer Support employees.
  • Online Self Service – Comprehensive Customer Support Web site gives you access to an extensive knowledge base along with the ability to register and track your issues online.

Enterprise Support Program – As a subscriber of the standard support services, you can extend it with other support options offered by ONE ECM such as on-site support, and the 24 x 7 Support Program, which can be tailored to your organization.

  • Improved Issues Support—Real-time support through telephone technical expertise and Web-support.
  • Enhanced Problem Analysis—Excellent problem analysis and assistance according to clearly defined response time and guidelines
  • Call Prioritization—Prioritization of problems by urgency
  • Free Access to Knowledge Base—A knowledge base of articles from the vendor's Customer Support and Development teams

ONE ECM strongly believes that our relationship with our customers should not end at the initial transaction but instead, should be an on-going team approach working together to ensure a successful implementation and rollout and continuing high-level of return on their investment. As a key element of this long-term team approach, ONE ECM offers customers its Enterprise Support program as an additional option to the standard Support Services.

The key support elements/benefits provided by Enterprise Support can include:
  • Assigned Roles
  • Communication and Information
  • Technical Service Days
  • Proactive System Management
  • Admin/Support Readiness

Readiness of the Admin/Support team reduces risk around system availability and increases efficiency. This will also add to the confidence of all users of the solution, resulting in increased user adoption and higher ROI.

As a follow on to Enterprise Support Startup Program, ONE ECM will work with you to create a longer term Enterprise Support program tailored specifically to your organizations needs taking into consideration factors such as:
  • Mission or business critical nature of applications/business units
  • Magnitude and Vitality of Implementation/Rollout of IM & ECM products
  • Capacity of ONE ECM Product technical support/system management team
  • Complexity of architecture
  • Customer’s Support/Maintenance standards

ONE ECM is committed to maximizing your investment in our technology to effectively leverage and enhance the ECM suite of products and solutions. Our comprehensive learning programs are designed to meet the needs of all users. Our goal is to help you develop both the technical know-how and the creative vision it takes to meet your most demanding business challenges.

Information Management Maturity Assessment

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Enterprise Fax Server Assessment

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Meeting Request

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Customer Support