PROFESSIONAL SERVICES

Through the ONE ECM Professional Services Organisation (PSO), we offer consulting services to support all phases and activities involved in Enterprise Content Management (ECM) project implementations. Our implementation approach integrates best practices in project management, quality assurance, and risk management to deliver solutions that create lasting value for client organizations. 

At ONE ECM, we believe our customers require exceptional solutions built on technology, training, and consulting expertise — all aligned to ensure successful delivery. We have developed a Methodology for the Implementation & Deployment of Accelerated Solutions to support this goal. Based on our experience across several hundred projects, this methodology provides a structured framework that enables faster implementation and the rapid realization of business benefits. 

The methodology has been developed by and for ONE ECM Professional Services to provide a consistent framework for delivering projects with high quality and reliable outcomes. It incorporates best practices in project delivery drawn from the experience and knowledge gained through implementing solutions for our clients around the globe. 

• The methodology defines the core processes considered best practice, along with a range of documents, tools, and examples to support our project managers and consultants in the daily execution of good project practice across all phases of the project life cycle. 
• By providing consistent templates for project management, communication, and reporting tasks, the project process gains greater quality and remains clearly documented. This ensures clarity across the project team, including ONE ECM, the customer, and any partners, regarding responsibilities, issues, specifications, and deliverables. 
• The processes benefit from continual improvement, which means customers gain access to our global pool of knowledge regarding products, technical environments, specific applications, and consulting techniques. 
• Use of the methodology helps ensure the success of our projects by supporting: 
  • An appropriate solution aligned with priority needs and budget constraints 
  • Iterative implementation of the solution, including functionality and/or modules 
  • Performance and scalability of the solution in the client’s environment 
  • Successful adoption of the solution by users 
  • Full documentation as a foundation for future system evolution 

ONE ECM Professional Services Organization follows a consultative approach throughout the implementation to facilitate knowledge transfer to your staff. The objective of ONE ECM PSO during the implementation is to ensure transfer of the necessary knowledge of the enterprise solution, so the in-house team can effectively manage the transition and subsequently maintain the system with support from PSO.