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With dedicated Customer Support specialists, you can be assured that ONE ECM takes our commitment to our customers as paramount. ONE ECM Customer Support offers experienced technical support for the operation of the IM & ECM solutions. This guarantees system availability and dependability optimizes the return on your investment in technology and ensures that you achieve your project goals.
ONE ECM strongly believes that our relationship with our customers should not end at the initial transaction but instead, should be an on-going team approach working together to ensure a successful implementation and rollout and continuing high-level of return on their investment. As a key element of this long-term team approach, ONE ECM offers customers its Enterprise Support program as an additional option to the standard Support Services.
The key support elements/benefits provided by Enterprise Support can include:
The readiness of the Admin/Support team reduces risk around system availability and increases efficiency. This will also add to the confidence of all users of the solution, resulting in increased user adoption and higher ROI. As a follow-on to Enterprise Support Startup Program, ONE ECM will work with you to create a longer-term Enterprise Support program tailored specifically to your organizations needs taking into consideration factors such as:
ONE ECM is committed to maximizing your investment in our technology to effectively leverage and enhance the ECM suite of products and solutions. Our comprehensive learning programs are designed to meet the needs of all users. Our goal is to help you develop both the technical know-how and the creative vision it takes to meet your most demanding business challenges.